Cancellation policy

Purchase Options and Cancellation Policy

1. Order Formation

All orders placed through the website constitute an offer to purchase.

A binding contract is formed only when we confirm acceptance of your order.

2. Consultation Services

Consultation services are supplied at your request and begin immediately upon submission of your information.

Consultation fees are non-refundable once a clinician has reviewed your submission, regardless of outcome.

3. Prescriptions

Prescriptions may be declined where treatment is not clinically appropriate.

No guarantee of prescription issuance is given.

4. Prescription Products

Prescription products are personalised and cannot be cancelled once approved and dispensed.

5. Non-Medicinal Products

Cancellation rights for non-medicinal products are set out in the Return & Refund Policy.

6. Pricing

Prices may change from time to time but will not affect orders that have already been accepted.